Terms of Service

aka the rules

Katie Marshall ABN 98 527 151 322 – Terms of Service

These project terms and conditions are part of the contract you enter into when you engage KATIE MARSHALL. Please read them through carefully and get in touch if you have any questions.

Phone: 0416 322 985

Email: katie@katiemarshall.com.au.

These Terms and Conditions apply to all work provided by:

ABN: 98 527 151 322


“You” is the client, its employees and agents.
“We”, “Us” and “Our” is KATIE MARSHALL, its employees and agents.

1. Quotes and Proposals

1.1. All quotes and proposals are valid for 30 days from submission date.

1.2. All quotes include:

1.2.1. Two rounds of revisions at no extra charge.
1.2.2. One round of professional proofreading at no extra charge.

1.2.3. Additional fees, at an hourly rate of $150 will be charged for any additional revisions or proofreading outside of the proposal scope.

1.3. You have maximum of 14 days from submission of first draft to respond with revisions.

1.4. Additional fees, at an hourly rate of $150, will be charged for any additional revisions or proofreading supplied after the 14 day revision period.

1.5. This quote does not include (unless specifically stated):

1.5.1. Liaison with other agents such as graphic designers or web developers.

1.5.2. Meetings outside of the initial creative brief.

1.5.3. Travel time for onsite meetings.

2. Deposits

2.1 A non-refundable deposit of 50% of the total amount quoted is required on approval of quote before work can begin.

2.2 Where the amount is less than $5000, the full amount is required on approval of quote before work can begin.

2.3 The deposit invoice must be paid before any project work can begin.

2.4 For ongoing work, you will be invoiced in advance on a monthly/weekly basis for work completed in the following month/week.

3. Payments

3.1 The final invoice will be issued 14 days after we send the first full draft to you or when final sign off is given (whichever occurs first).

3.2 Payment terms are 7 days from the date on your invoice.

3.3 We reserve the right to charge you interest on overdue accounts at a rate of 10% for the first 21 days overdue and 20% thereafter.

3.4 If we engage a third party organisation to recover your debt, you are responsible for paying the additional costs involved, including any legal expenses.

3.5 You can pay via bank transfer (preferred) or Credit Card via our online processor.

3.6 If your project is urgent and requires a first-draft turnaround of less than 2 working days, a rush loading of 25% will apply.

3.7 Any costs additional to the Services ordered (including couriers, other media and travel costs) are in addition to the amount quoted, and will be charged to you as required. These costs will be itemised separately in the invoice.

4. Face-To-Face Meetings

4.1 Additional face-to-face meetings can be added to the project at your request.

4.2 Face-to-face meetings will be charged at our hourly rate of $200, and will include any necessary travel time.

4.3 Meetings must be cancelled at least 24 hours beforehand, or the full charge of the meeting will be added to your final invoice.

5. Change in Scope

5.1 Any modifications to the original project brief during the course of execution will render the provided quotation invalid.

5.2 Additional fees/charges may be applied to cover the time and expenses required to complete any new work.

5.3 The new quote will need to be approved, and the revised deposit paid, before work can restart.

6. Timeframes

6.1 We endeavour to deliver all work by the agreed deadline. However, circumstances beyond our control – including major illness or family emergencies – may prevent us from getting work to you on time.

6.2 We will inform you within two business days if there are any timeframe issues.

6.3 Unless otherwise agreed, you will provide information and amends to use within seven days.

6.4 If we are unable to complete work because we have not received information from you, we will continue the project at our next opportunity. This may affect your overall timeline.

7. Communication

7.1 You are asked to nominate one primary contact for all revisions and contact throughout the project.

7.2 If you do not communicate with us for 30 days, the project will be deemed closed and any final amount owing will be billed.

8. Confidentiality

8.1 If we have signed a separate confidentiality agreement or Non-Disclosure Agreement with you, that agreement takes precedence.

8.2 We will not disclose any information that you indicate is confidential.

8.3 You agree not to disclose any information about our pricing structure or project documents.

8.4 We reserve the right to use your projects for our own promotional use unless we have signed a Non-Disclosure Agreement precluding this.

8.5 We may approach you for a testimonial after the project is completed to your satisfaction, although provision of the testimonial is not obligatory.

8.6 We reserve the right to refer to this project and your business name, and to use your logo and content for promotional or educational purposes.

9. Compliance

9.1 We endeavour to comply with all applicable laws, regulations, codes of practice and policies governed by:

       9.1.1 ICANN, including but not limited to the “Registrants’ Benefits and Responsibilities” policy which can be viewed on the ICANN website (available at www.icann.org);

       9.1.2 auDA, which can be viewed on their website at www.auda.org.au;

       9.1.3 the Spam Act 2003 (Cth); and

      9.1.4 any relevant social media sites (eg Facebook, Instagram, Pinterest, LinkedIn), the terms of which can be viewed on their respective websites.

9.2 You agree to indemnify, release and hold us harmless for your breaches of any laws, regulations, codes of practice or policies.

10. Termination

10.1 You may terminate the job at any time via email.

10.2 If you terminate the job, we will invoice for the total stage in progress at the minimum estimated fee.

10.3 We may terminate the job at any time via email.

10.4 If we terminate the job, we will invoice for the total stage in progress at the minimum estimated fee.

11. Risk

11.1 We are not responsible for any delivery delay if the delay or failure to supply is caused by matters beyond reasonable control including, without limitation:

11.1.1 Acts of God

11.1.2 Power failure

11.1.3 Equipment failure

12. Copyright

12.1 You gain full copyright and intellectual property rights for any work delivered by us when you complete the final payment.

12.2 Until final payment is received, we retain the intellectual property rights for all work delivered.

13. Claims and Liabilities

13.1 We endeavour to ensure that our work doesn’t infringe on any copyright or other right of a third party.

13.2 We are not liable in any way for any direct, indirect, incidental, special or consequential losses or damages resulting from use of services including but not limited to: loss of data and other intangibles; costs or damages resulting from or related to any services purchased or obtained, or resulting from unauthorised access to, or alteration of your transmissions or data.

13.3 You agree to indemnify and to hold us harmless against any and all claims, costs, and expenses, including solicitors’ fees, due to materials included in any work undertaken at your request.

13.4 All materials provided by you are assumed to be legal and accurate.

13.5 You are responsible for checking the factual accuracy of the content for this project.

13.6 We work hard to ensure our work is free from errors, but we don’t offer an error-free guarantee. You are responsible for final approval.

13.7 We take no responsibility for the material and how it is used once you have approved the final draft.

13.8 If you wish to make a claim about incorrect performance or breach of these Terms and Conditions, you must send it in writing to us within six months of delivery.

13.9 Any imposed liability shall be limited to resupply of information or services.

14. Entire Agreement

These Terms and Conditions constitute the entire agreement and understanding of the parties, and supersede any previous agreement between the parties. A waiver of a breach of any of the provisions of this Agreement shall not be construed as a continuing waiver of other breaches of the same or other provisions.

These Terms and Conditions shall be governed by Australian law, and the parties hereby agree to submit themselves to the exclusive jurisdiction of Australian Courts.

The relationship between the parties is that of principal and independent contractor. Nothing in the Agreement will be taken as establishing you as an agent of us without our express written authority.

Last updated: Thursday February 3rd 2022